Return & Refund Policy
At Black Lens, we want you to shop with confidence. Our return and refund policy is designed to ensure your complete satisfaction with every purchase.
Return Period
You have 7 days from the date of purchase to initiate a return. Items must be unused, in original condition, and in their original packaging to qualify for a return.
How to Return
To start a return, contact our customer service team with your order number and reason for return. We'll provide you with return shipping instructions and a return address. Once we receive and inspect your item, we'll process your refund.
Refund Processing
Refunds are issued to your original payment method within 5-7 business days after we receive and verify your returned item. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.
Non-Returnable Items
Certain items may not be eligible for return, including clearance or final sale items. Please check the product page for specific return eligibility.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you, including return shipping.
Exchanges
If you'd like to exchange an item for a different size or color, we're happy to help. Contact our team to arrange an exchange within the 7-day return window.
Questions
For any questions about our return and refund policy, please reach out to our customer service team. We're here to help make your shopping experience smooth and hassle-free.
